20-08-2023 08:16 AM
Have been abroad for the past two weeks and have Roam abroad pass add-on, everything was working fine and all of a sudden this morning no service what so ever. My parents have WI-Fi, but the minute I step out absolutely no service. My iPhones are up to date, tried switching off and on, Mobile data on and off, tried selecting manually all the available networks, googled every info available. Paid my bill on time and still I can’t use my phone. Tired to call and text EE and no success. What else should I do?
20-08-2023 11:25 AM
Hi @DanielSt,
Welcome to the EE Community. 🙂
Have you been able to test your phone in more than one location? This would help us rule out a potential local network issue.
James
22-08-2023 02:48 PM
Hi James,
Thanks so much. Did that and figured it was a network issue. What a relief! Thanks once again for your help.
Daniel
22-08-2023 02:54 PM
Thanks for coming back and letting us know @DanielSt
Leanne 🙂