My data ran out in seconds eventhough i was on wifi

diamondasphalt · ‎03-04-2022

I left my phone for a bit whilst definitely on wifi then i get a notification saying i’ve used 80% of my data then straight away saying i’ve used all of it which obviously didn’t make any sense, especially cus the pack only started yesterday. I also checked my activity and it shows that i’ve only used 28MB so it doesn’t make any sense. what do i do?

XRaySpeX · ‎03-04-2022

Impossible to use mobile data while on WiFi.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

diamondasphalt · ‎03-04-2022

That is my point, i couldn’t have used my data because i was on wifi so how did all of my data just run out in one go??

EssexBoyEE · ‎03-04-2022

Double-check your Data Allowance and how much you've used by using this link when not on WiFi. - http://add-on.ee.co.uk/status

nsm3 · ‎25-09-2022

I've just had this happen. Had 3.6GB this morning, done very little data usage today and received a text saying 80% gone. 20 mins later, got a text saying 100% gone and I hadn't used the phone!

Christopher_G · ‎26-09-2022

Hi @nsm3

Welcome to the community.

What kind of phone are you using? Have you had any problems with your WiFi signal recently?

Chris