Mobile data

[Aima]

Hi there 

I’m unable to use my mobile data from last week since you guys updated your network. I have full data package but it’s not letting to use it my WhatsApp is not working on mobile data and it’s so frustrating when I’m outside my house.

[Chris_B]

@Aima  have you allowed the WhatsApp app to use cellular data ? 

[Aima]

Yes @Chris_B  all settings are perfectly fine. 
It just started to happen from last 2 weeks. I thought may be EE is working on their updates that’s why it is happening but still no progress. 

[Leanne_T]

Hi @Aima

Thanks for posting 🙂

Does this happen in more than one area? 

What device are you using? 

Leanne.

[Aima · Accepted solution]

Hi @Leanne_T  

i restarted my phone and it helped. 
Everything is fine now. 
but thank you so much for replying to my post. 
thanks to @Chris_B  too ☺️

[Leanne_T]

Thanks for coming back and letting us know @Aima

Leanne 🙂