Mobile data not working

Bertie16 · ‎18-08-2023

My data hasn’t been working for a while now. I am from the UK and use a IPhone 11. My data seems to work with search engines such as safari but is slow. However with nearly all other apps like social media it doesn’t work at all. I have tried lots of thing to fix it but nothings working. Can anyone help me?

Northerner · ‎18-08-2023

Hi @Bertie16

Have you trued removing the content lock via your EE app if you're pay monthly contract.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎18-08-2023

Hi @Bertie16

Have you trued removing the content lock via your EE app if you're pay monthly contract.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Bertie16 · ‎19-08-2023

That’s seems to of fixed it. Thanks a lot.

benjaminmasson · ‎18-09-2023

Hi there

i’m having the exact same issues and it’s ridiculous

Leanne_T · ‎18-09-2023

Hi @benjaminmasson

Have you tried removing the content lock on your My EE account?

Is this happening for all sites and apps?

Leanne 🙂