24-08-2023 05:58 PM - edited 24-08-2023 06:02 PM
Hi there
My phone's mobile data is not working. I have 20GB a month and can use everything when connected to wifi. I can make calls no problem, but just the mobile data is not working for some reason.
Daisy
24-08-2023 06:35 PM
Hi @DaisyJB.
Are you abroad the moment?
If you text AL to 150 what reports back?
Katie
24-08-2023 06:46 PM
no i'm in the UK
24-08-2023 06:48 PM
Just texted AL to 150 and waiting to hear back
24-08-2023 06:53 PM
nothing has come back.
24-08-2023 06:58 PM
When was the last time you were able to use data @DaisyJB?
Have you checked you have data remaining within your My EE account?
24-08-2023 09:04 PM
I don't think it's ever worked. I definitely still have about 20GB.
25-08-2023 07:40 AM
Hi @DaisyJB
Please call us on 150 and the team will certainly get this looked into for you.
Leanne 🙂
26-08-2023 02:24 PM
I've just tried that number about 4 times and it doesn't work. I can't get through to anyone and then it just hangs up.
27-08-2023 08:17 AM
Could you try again this morning please, @DaisyJB? Or try calling one of our other contact numbers from another phone?
Chris
