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Family

Spearsey
Investigator
Investigator

‎04-05-2023 02:58 PM

My wife has a monthly ee and I have a SIM card contact. Can we benefit from a family account please?

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎04-05-2023 03:33 PM

 You both need to be to be under the same MyEE family a/c, not PAYG, to be able to gift data. See Gift Your Data and Set Controls .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Spearsey
Investigator
Investigator
In response to XRaySpeX

‎04-05-2023 03:35 PM

Thanks for reply. Both on monthly accounts. How is same a/c set up?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Spearsey

‎04-05-2023 03:41 PM

As you are on separate MyEE a/c's you can't gift data to each other.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Spearsey
Investigator
Investigator
In response to XRaySpeX

‎04-05-2023 03:45 PM

Yes we are- how can joint one be created?

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Spearsey

‎04-05-2023 03:49 PM

You need to call CS with both of you available on the line to effect a change of ownership of 1 of the a/c's. Whoever is taking over the other's contract will then be paying for both contracts. If you can't do it together CS will give the current owner a password for you to quote when you call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Spearsey
Investigator
Investigator
In response to XRaySpeX

‎04-05-2023 03:50 PM

Ok thanks 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Spearsey

‎04-05-2023 03:54 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful