Email server connection

Hippotech · ‎23-06-2022

I’m not able to reach my ISP email server when connected via EE. The server is mail.livemail.co.uk

If I try to ping it I get server unknown forcing me to use a VPN service to receive emails or switch to the second SIM in my phone which is a GiffGaff one.

Can you help ?

XRaySpeX · ‎23-06-2022

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Hippotech · ‎23-06-2022

Hi. The settings work on my GiffGaff SIM and Wi-Fi. Also I can reach it using two VPN services I subscribe to. It’s just on EE data the mail server is unreachable. I have an app on my phone to ping the server, again giffgaff and Wi-Fi respond but on EE data it cannot reach the server

I think it’s related to IPV6 as I can ping that address but IPV4 address does not respond on the EE SIM and there is no way to

override DNS settings on a mobile

connection on the iPhone.

XRaySpeX · ‎23-06-2022

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Hippotech · ‎23-06-2022

Thanks for the confirmation - I had read something similar elsewhere. I have an iPhone 13 so I’ll investigate the possibility of changing the APN……but you know Apple 🙂

XRaySpeX · ‎23-06-2022

I think you can't play around with APNs on Apples.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)