cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data Gifting not working on My EE iPhone app

Jessica2002
Visitor

Hi, 

I have been trying all day to gift some of my data to my dad's phone. I can access the data gifting page on my EE app, but every time I click "gift data" with a selected amount, I'm stuck with a notification stating: "Gifting failed. Something went wrong and the data hasn't been gifted." It's incredibly annoying and I can't seem to gift anywhere on the website. Any help? The app is up to date and I've never really experienced any problems with it before. Would be grateful for any advice.

1 REPLY 1
Jon_K
Former EE Employee

Hi @Jessica2002.

 

I'm sorry to hear this.

 

If you're unable to gift data on both the app and the website, I'd recommend getting in touch with our Customer Care team.

 

They will be able to take a look at your account, and also manually gift some data for you.

 

Jon