Data Disappeared: Returns sometimes when I switch airplane mode on & off

[KP54]

I recently got a new upgrade and now I am getting an error message 'No Sim Available'. My data is gone. Sometimes, if I switch airplane mode on and off the data comes back but then it disappears again.  What is the issue? 

[Chris_B]

@KP54  Try clearing the sim and you might need to request a replacement SIM card. 

[KP54]

Thanks Chris. What does 'clearing the sim' mean? 

[Leanne_T]

Hi @KP54 

Thanks for coming here. 

Could you try gently cleaning the SIM card, I believe this is the advice from @Chris_B. 

Are you able to try the SIM in another phone to see if the same happens? 

Leanne 🙂