How to cancel Game Pass Ultimate, I never owned or ask for BT/EE

[ceadeus]

Hello, first I'm not from UK. I bought a cheap code for a month of Game Pass Ultimate on a third party website and now the subscription not only recurring but not with Microsoft anymore but BT/EE, which I NEVER heard about before. It looks like a huge scam and want this CANCELED right away. I'm not the only one and Microsoft redirect us here or on BT website. I had to create an account on here and also on BT just to look on the subscription page to see there are NO gamepass subscription activated. I can't call UK phone number and Contact Us don't have any email address !!

I never asked for a recurring GP sub, I have no clue what's BT/EE and simply want the control of my money again. Please help

[ceadeus]

Hello, have you found a solution? I have the same problem. That's insane...

[Leanne_T]

Hi there @ceadeus 

Thanks for coming here. 

Only the account holder will be able to manage this subscription via their BT/EE account.

I'd recommend contacting the retailer you purchased the subscription from for support.

Leanne. 

[jkingsbury1]

Are you actually paying attention? He didn't buy a subscription....

[adsfadsf]

same im just gonna refund it if i get any recurring charges since i can't cancel

[XRaySpeX]

@adsfadsf , @jkingsbury1 : Does it matter? You're not getting charged, the EE a/c holder is.

[sebas70]

Hola has encontrado alguna solucion ha este problema. Actualmente me ocurrio lo mismo no se que hacer, espero que alguien me ayude.

[XRaySpeX]

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@sebas70 wrote:

Hello, have you found a solution to this problem. Currently the same thing happened to me, I don't know what to do, I hope someone can help me.

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[Katie_B]

Hi @sebas70. 

Welcome to the community. 

Where did you purchase the Game Pass?

Katie

[Amorris86]

Hi this has just happened to me. What happened after the initial month. Has there been any update?