11-04-2024 05:12 PM
I cannot view / see any account on the My EE app, I am currently aboard and want to increase my spend cap so I can continue using my phone but can’t.
12-04-2024 07:41 AM
12-04-2024 01:53 PM
Hi,
No, I log in it asked for a verification code which I have done and then it’s gone to an error screen asking to call 150 which I cannot do.
Thanks…
12-04-2024 03:03 PM
OK, thanks @JackWeare
Are you able to see the 'message us' option in the help section of your EE App? That will take you to a live chat service.
Chris
13-04-2024 01:00 PM
Unfortunately again it does not give me that option, it says contact us then I go into it and it doesn’t give me the option to live chat on any of the buttons.
I have googled this also and nothing is appearing. Could someone please ring me to resolve this issue asap?
13-04-2024 01:25 PM
Hi @JackWeare
Thanks for coming back to us.
I am sorry we have no account access on the community to call you and get this looked into. You would need to call us from another phone or a VoIP service such as Skype.
You can find our contact information, including an international number, on our get in touch help page.
Leanne.