App not working correctly, not showing data usage, bills etc.

[Leanne_T]

Hi @Kevron 

Thanks for coming to the community 🙂

Can you view your account details if you log into your EE account online using a web browser? 

Do you get an error message in the app? 

Leanne 🙂

[Kevron]

Yes I can log in using browser, app is saying I need to link product which is already done. Thanks

[Leanne_T]

Thanks @Kevron 

Have you tried deleting the app and reinstalling to see if setting up again works for you? 

Leanne.

[Kevron]

Yes tried that, and clearing the cache. Thank you

[Leanne_T]

Thanks @Kevron 

What happens if you try and link the number again? 

Leanne. 

[Kevron]

Just says number already linked.

[Leanne_T]

Thanks @Kevron 

In this case, please report this to our mobile guides by calling 150. They will get this looked into in more detail for you. 

Leanne 🙂

[Kevron]

Thank you for replying. Regards Kev

[Leanne_T]

No problem at all @Kevron 

Leanne 🙂