04-01-2024 02:08 PM
04-01-2024 03:43 PM
Hi @Kevron
Thanks for coming to the community 🙂
Can you view your account details if you log into your EE account online using a web browser?
Do you get an error message in the app?
Leanne 🙂
05-01-2024 11:22 AM
05-01-2024 11:25 AM
Thanks @Kevron
Have you tried deleting the app and reinstalling to see if setting up again works for you?
Leanne.
05-01-2024 11:34 AM
05-01-2024 12:12 PM
05-01-2024 12:31 PM
05-01-2024 12:55 PM
Thanks @Kevron
In this case, please report this to our mobile guides by calling 150. They will get this looked into in more detail for you.
Leanne 🙂
05-01-2024 01:10 PM
05-01-2024 01:11 PM
No problem at all @Kevron
Leanne 🙂