01-06-2023 03:30 PM
01-06-2023 03:41 PM
Same here, account not been updated since 2020 (on pc) , and the app is not working, no contact because I'm not on twitter or such accounts.
01-06-2023 03:46 PM
Hi @Scouser50.
Welcome to the community.
Have you tried contacting our customer care team by calling 150 from your EE handset?
By account not being updated do you mean no upgrade has taken place?
Katie
01-06-2023 03:51 PM
01-06-2023 04:28 PM
@Scouser50 Does it show correctly on the my EE app ? If it does are you logging in to the correct account on the PC. The app and your online account are the same and the app is just a link to your online account
01-06-2023 04:41 PM
What a/c on your PC? Do you mean your MyEE a/c that is on EE's website?
03-06-2023 12:37 PM