09-11-2023 12:17 PM
I have 2 accounts assigned to 1 login.
When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching.
I have created a new ID to move my account but it won't let me as my phone is linked to the first account.
09-11-2023 02:26 PM
Hi @selina83
Welcome to the community.
I recommend speaking to our Mobile Care team so they can check your account from our side to try and find a solution. Please come back and let us know how you get on.
Chris