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Unlink Account

selina83
Explorer

I have 2 accounts assigned to 1 login.

When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching.

I have created a new ID to move my account but it won't let me as my phone is linked to the first account.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @selina83 

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check your account from our side to try and find a solution. Please come back and let us know how you get on.

Chris