Unknown payments to EE

[NBAX9]

Hi,

My Mum is 91 and I've just registered Power of Attorney with her Bank. I can see that there are two separate payments - of quite substantial amounts - going to EE every month, but I've no details or copy bills. She does have an old mobile phone, so one of the payments will be for that, I guess.  I've no idea what her EE account number is or how to easily get hold of copy bills. Can anyone point me in the right direction, please.

Thanks

[XRaySpeX · Accepted solution]

@NBAX9 : 

Refer to Change my account in the case of a life event :

Transfer to a friend, colleague or family member

To change the account holder name on your mobile account and transfer it to a new owner, give us a call when both you and the new account holder are together.

To transfer the account:

• call 150 from your EE phone
• call 07973 100 150 from any phone

Things to remember:

• the number must have been active on our network for three months
• there must be no outstanding balance
• the new account holder should have their credit or debit card ready for a credit check (if they don’t already have an EE account)
• if you have a multi-plan discount on the line it will be removed