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Transferring a number

Emmapiper15
Visitor

‎01-06-2023 04:56 PM

Hello, 

 

I’ve just ordered a new sim & phone plan, but I want to keep my current number. How do I do this? I am currently a customer of EE. 

Also, do I need to cancel my sim only plan or will it cancel automatically?? 

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1 REPLY 1
Schockwave
Community Hero
Community Hero

‎01-06-2023 05:50 PM

Hello @Emmapiper15 ,

Welcome to the community,

Are you already a customer of EE or are you moving over to EE?

If already a customer, you should have done an upgrade, I would suggest ringing customer service and speaking to them, if that is the case.

If you are moving from another network, then you need to get a PAC code from your previous network, that is the one you have been with. Hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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