02-01-2024 09:09 AM
Ee said they barred third party purchasing on my other phone I got for my daughter but its sill letting her purchasing
02-01-2024 11:32 AM
Hi @Suecr11
Welcome to the community.
What kind of purchases are they?
Chris
02-01-2024 11:44 AM
Online gambling sites they said they had barred them months ago but obviously haven't
02-01-2024 12:21 PM
OK, thanks @Suecr11
I recommend speaking to our Customer Service team again so that we can check everything from our side and look into this for you.
02-01-2024 12:24 PM
I will but fuming because they said they barred them months ago because I got I huge bill now have another one I cannot pay
02-01-2024 12:28 PM
The barring you refer to may be the Spend Cap facility - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap
Not all additional charges are covered by this cap, some in-app purchases are restricted by entry of a password or PIN.
02-01-2024 12:30 PM
No I actually spoke to someone las time it happened and I asked if there was anyway to stop third party purchasing and he said he woul put a bar on them for me
