Third party bar on my iphone

rjcham · ‎29-11-2023

I have a “third party bar” on my iPhone which stops me entering competitions etc . I have spoken to EE (eventually), and they say that I have not got a bar ! Any explanations or similar situations ?

XRaySpeX · ‎29-11-2023

@rjcham : Have you tried texting UNBAR to 50?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

rjcham · ‎02-12-2023

I have tried texting UNBAR several times but I always get the same reply " wer'e sorry but as you have a multi-line account and we can't confirm that you are the account holder, we're unable to remove the third party bar for you".

I have spent some time on the phone speaking to an adviser, who said that he could not see a BAR on my phone.

I have also visited the local EE shop twice and they have not been able to do anything. The first time they sais they had removed the BAR, but they hadn't

XRaySpeX · ‎02-12-2023

Sorry, it have been UNBAR to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎03-12-2023

Morning @rjcham

Thanks for coming here.

Do you have a spend cap on your account?

For details on checking this and increasing the limit, please see our How Do I Set Up and Manage Spend Cap? Help page.

Leanne.

rjcham · ‎03-12-2023

Thanks Leanne
No I don’t have a spend cap on my phone.
Rjcham

Leanne_T · ‎03-12-2023

Thanks @rjcham

In this case, you would need to try calling us again and asking for this be fully looked into. If no bar is showing on your account this may need a support ticket raised by our tech guides.

Leanne.