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TWO late payment fees on one bill, both same date

Worried_of_Kent
Contributor
Contributor

‎22-04-2024 07:00 PM

After forgetting to pay a mobile bill last month on time, I had a late payment fee added. Ok, understood, all paid.

Coming to pay this month's bill early, I find it is more than doubled with TWO late payment fees added on the same day, five days before the bill is actually due.

This is not right, surely? What do you think I should do about this?

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1 REPLY 1
XboxGamer1987
Problem solver
Problem solver

‎22-04-2024 07:21 PM

Hello @Worried_of_Kent 

As customers of EE on these forums we have no access to customer accounts on here. 

I would call EE on 150 and ask why two charges.  It may be a mistake. 

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra
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