16-08-2023 02:30 AM
Hello,
Split up from my partner years ago, we had one account with both numbers under my name. He no longer lives locally, and We have no contact with one another.
I wish to separate the numbers so that I only pay for mine and not his and he can pay for his.
There must be a way of doing this without both of us being present.
Can I sign something to give him permission to transfer into his name and then he can call EE with his debit card information?
Solved! See the answer below or view the solution in context.
16-08-2023 03:15 AM
You need to call CS to effect a change of ownership. CS will give you a password for him to quote when he calls, which you will need to pass to him somehow. He will need to pass a credit check & then will be paying for his own contract.
16-08-2023 03:15 AM
You need to call CS to effect a change of ownership. CS will give you a password for him to quote when he calls, which you will need to pass to him somehow. He will need to pass a credit check & then will be paying for his own contract.
16-08-2023 04:55 AM
You could just cancel his line if they are both under your name.
Thanks
16-08-2023 04:57 AM
Thanks, but he still needs it. Surely there must be a simple way of transferring a number into someone else’s name?
16-08-2023 04:58 AM
Ah perfect! Ok that can be done! Thank you
16-08-2023 06:25 AM
You could text your ex a PAC and tell them they have 30 days to transfer it or the number will be cancelled instead?
16-08-2023 08:16 AM
@chistery That would than result in the contract having to be paid off it’s it’s still within the contract period. Ie the account holder will have to pay that fee if the number is ported.
16-08-2023 09:08 AM
But will they be able to do that without me being present for authorisation anyway? Think the password thing is probably the easiest.
-thank you though!
16-08-2023 09:55 AM
Our mobile care team will be happy to help if you call us on 150 and let the team know you are happy for the account to be taken over for their number and they will be calling separately to complete the transfer. They will go through everything with you and let you know what is needed 🙂
Leanne.
16-08-2023 10:11 AM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.