Overcharged since Inflation price increase?

footix21 · ‎30-07-2023

MyEE says my contract is now £46.91 inc vat per month (X2), this was up from £41 original contract price. This is exactly 14.4% more, so seems to be correct.

Except, my bill has risen to £51.25, which actually an increase of 25% exactly.

There are no extra charges at all.

Anybody else had this problem. This is a breach of contract isn't it, can I cancel my contracts without charge? One is ending anyway, the other has 7 months to run.

XRaySpeX · ‎30-07-2023

You've had 2 contractual annual price increases since March 2022. In 2022 it was about 9% & in 2023 it is 14.4%. The cumulative effect of both is an increase of about 24.7% which more or less fits with what you see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

footix21 · ‎30-07-2023

I've figured it out. It was £44.91 prior to that from the 2022 price increase. Doesn't change the fact it only looks like I should be paying £46.91 according to MyEE though 🤷🏼‍♂️

Wonder if I can get them to honour that 🤣

Anyway I'll probably be off to Vodafone next time. EE contracts just waaay to expensive to renew with them again

XRaySpeX · ‎30-07-2023

You've had 2 contractual annual price increases since March 2022. In 2022 it was about 9% & in 2023 it is 14.4%. The cumulative effect of both is an increase of about 24.7% which more or less fits with what you see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

footix21 · ‎31-07-2023

Yeah I get that now. God knows why MyEe doesn't reflect it properly though

Leanne_T · ‎31-07-2023

Hi @footix21

If your My EE is showing the details of plan incorrectly, please contact us on 150 and the team will get this looked into for you.

Leanne 🙂