Mobile Account Shut Down Abroad and Cannot Reach EE

schri0 · ‎12-12-2023

I'll start by putting my hands up here and saying I'm at fault for not paying my phone bill - have been meaning to establish direct debits; however, with traveling I would just use the service on 360 to pay monthly.

I've been traveling again for the last few weeks and didn't pay my bill while away. Now I'm back to Europe (not in UK) and there is no way for me to get a hold of EE. All of my lines have been shut off and I cannot call 360 or 150 despite receiving SMS from EE telling me to call 360 to pay my bill. There is no chat available and none of the 0800 numbers available work since my phone plan has been completely shut down. Also, when logging into my account, it prompts me to link a plan / device to my account and when I try to do so it tells me I need to come into a store to show my ID. I'm in Spain until end of January - what can I do to get my bill paid and my account back up?

XRaySpeX · ‎12-12-2023

@schri0 : Try using Fast Pay online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎12-12-2023

@schri0 How many missed payments have you got ?

bristolian · ‎12-12-2023

When a phone is suspended in the UK, there is an outbound call redirect put inplace so any call attempt redirects to 150.

If you have received an SMS abroad, you must have had a local network connection.

schri0 · ‎13-12-2023

I thought it was the case as well; however unfortunately when calling 150 or 360 it tells me calls from this phone have been restricted.

schri0 · ‎13-12-2023

Just this one

James_B · ‎13-12-2023

Did you try the fast payment link @XRaySpeX shared, @schri0?

James

schri0 · ‎14-12-2023

I've tried - Fastpay seems to be geo-locked for Egypt? When trying to register it doesn't allow me to change the country code from Egypt. I'm in Spain, my sim card is UK EE and my Apple account is US based. Any other ideas?

Leanne_T · ‎14-12-2023

Hi @schri0

Are you using a VPN?

Can you try another web browser?

Leanne.