Increase bill on my monthly pay.

Fokou · ‎06-09-2023

I pay 31.20£ every month with my phone contract, I don't understand why there had to be an increase this month to £39.52. What could be the reason?

XRaySpeX · ‎06-09-2023

Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Fokou · ‎06-09-2023

Thank you but I have been looking, but don't know exactly where to check that. Please can you help with the right place to go to

James_B · ‎06-09-2023

Hi @Fokou,

In the My EE app select the bills and payments tab and scroll down until you see Download your bill.

Tap on it, and your full bill will be downloaded to your device.

Hope this helps. 🙂

James

Fokou · ‎06-09-2023

The EE app is terrible, maybe mine, I don't have that option, I have just the "contract and bills" when I search for bills and payment, Im taken to a community sites. No direct response

James_B · ‎06-09-2023

Hi @Fokou,

If you view the app in your app store, are there any updates available?

James

Fokou · ‎06-09-2023

No update

Fokou · ‎06-09-2023

No update

James_B · ‎06-09-2023

Hi @Fokou,

Please can you delete the app and reinstall it?

Does that resolve the issue?

James