I have a problem with my bill

LevelInfinitum · ‎16-07-2023

When one of my pay monthly sims went down to pay as you go, I'd only just started a new tech add-on with that sim which had been removed. Because I hadn't yet started paying for it, I asked for it to be moved over to one of my other currently active PM sims so I could pay for it over the two years I signed up to. My bill however is now saying that I need to pay it off in one go, and with the extra £31 a month on top of the attachment. I asked to move it over, not pay it in a lump sum. How is this justifiable?

XRaySpeX · ‎16-07-2023

Add-ons are not transferable between nos. When the contract to which they are attached is cancelled, they are likewise cancelled & any early termination fee is liable to be paid.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎16-07-2023

Add-ons are not transferable between nos. When the contract to which they are attached is cancelled, they are likewise cancelled & any early termination fee is liable to be paid.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)