I’m so confused. My switch to my new provider was finalised on 30th November. I had my usual EE billing text on 1st Dec telling me that they would take my bill as usual. I assumed it would be the small early contract end fees on two of the lines I had switched. As I couldn’t access my bills online anymore-don’t get me started on that! I phoned ee customer services as I was advised to on here-thank you! I asked for the billing amount and it’s for my full monthly charges as usual. I questioned this as I was sure that we pay in advance for services on a mobile contract-as in the payment taken at the beginning of November is for usage in November, then any extra charges from November will be added to the payment in December which also covers December’s charges. I’m sure I paid in advance of usage when joining. But I was told this morning that the money taken in December will be for my November usage! But I’ve already paid my new provider for December usage in advance. And now it seems I’m still expected to pay EE too. This doesn’t seem right at all. Can someone please advise? I switched to save money and now I’m paying more this month than I ever have because I’m paying for two contracts!
