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Exact package swap ?.

JL1951
Contributor
Contributor

‎11-05-2024 10:41 AM

Is it possible to swap an existing BT package to EE without changes ?, Told by BT it was, EE now offering huge price incrrease for similar but not identical package.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎11-05-2024 12:53 PM

Hello @JL1951. 

Thanks for coming here. 

What are the packages you are looking at?

Katie

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JL1951
Contributor
Contributor
In response to Katie_B

‎12-05-2024 10:02 AM - edited ‎12-05-2024 10:16 AM

Hi Katie, thanks for your time. Six weeks ago YES six weeks ago I was told by BT that I could transfer my original package to EE probably with savings. The agent looked at what I had and said

@Katie_B wrote:

Hello @JL1951. 

Thanks for coming here. 

What are the packages you are looking at?

Katie

@Katie_B wrote:

Hello @JL1951. 

Thanks for coming here. 

What are the packages you are looking at?

Katie



all done, some items were however left off and the cost was higher. Now having spoken to senior people who make great promises no one it seems wants to talk to me, the current package they have me on is it seems all inclusive costing £125 a quarter more. They admitted their original mistake and paid £70 compensation off of the first  bill but left me on something I do not want, All sky sport and cinama channels for instance.  I cannot afford that as I am in my seventies living on state pension. I have detailed below my original BT package.  Regards, John.

Broadband Package + 500 minutes call plan = £214.56 quarter.

TV & Entertainment package. HD & 4K, Sport ( All TNT Sports + Eurosports. Now Entertainment Pass, Gold, Alibi, etc.

£107.43 quarter.

0 Helpful
Neil-O
EE Community Support Team

‎12-05-2024 12:38 PM

Hi @JL1951 I'm sorry, we'll need to take a look to see if anything can be done to help. I'll send you a private message so you can contact us with your details. 

Neil

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