Ess device 4G

Serena13 · ‎01-03-2022

I have just notice I am paying an extra £11 per month for a Ess Device 4G.

When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.

they also tried to sell me broadband which I also said no to as I already have it sorted.

I feel absolutely ripped off my EE.

I have been with EE/ orange since I got my first phone 11 years ago. I think it’s disgusting how you can secretly add this onto someone’s bill.

XRaySpeX · ‎01-03-2022

Is this device an EE mobile router? Was it in a EE retail store you were offered this device for "free"? What they misleadingly didn't tell you was the device hardware itself was free but it comes with mobile plan contract of at least 12 months for which you must pay.

This is misrepresentation on the part of EE & you would have a valid claim against EE under the Consumer Rights Act 2015.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎01-03-2022

Is this device an EE mobile router? Was it in a EE retail store you were offered this device for "free"? What they misleadingly didn't tell you was the device hardware itself was free but it comes with mobile plan contract of at least 12 months for which you must pay.

This is misrepresentation on the part of EE & you would have a valid claim against EE under the Consumer Rights Act 2015.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Serena13 · ‎01-03-2022

Yes that is absolutely correct.

At no point did they ever mention I would then have to pay for it!

I was told it was free with the upgrade.

I have been on hold to EE for 30 minutes now and it doesn’t seem like I will get through.

when I was in the store at least 5 other people also got one so I have they have also realised too.

I think it’s awful that they could be so sly!

XRaySpeX · ‎01-03-2022

If it were me I would write a formal letter to EE HQ claiming misrepresentation under the Consumer Rights Act 2015 & that any failure by EE to refund me any monies & to rescind the unwanted undeclared contract would result in further legal action.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Serena13 · ‎01-03-2022

Thank you very much!

I have been on the hold for the last 35 minutes for someone to tell me there is nothing they can do over the phone I have to go into store.

unfortunately for me I am working abroad at the moment and will be for the next 6 months, and to which I said so I’m going to be paying for this until I can go into store and which the reply was yes.

so misleading

XRaySpeX · ‎01-03-2022

You could put in a formal online complaint 1st. & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Personally, as it's a legal matter & not just something not working or a mess up of my bill, I'd be straight into legal mode!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎02-03-2022

Hi @Serena13

I am sorry to hear this has happened.

I've sent you a private message on the community for some extra details.

Speak to you soon.

Leanne.

Crosbie89 · ‎16-08-2022

Hi I have also experienced this having checked my bills since I took out a new contract In June. Absolutely disgusting to have a 'FREE' tablet on offer that was used as a bargaining tool to accept the plan only to be paying monthly for it from being told it's a free tablet.

Can someone please contact me to get this resolved.

XRaySpeX · ‎16-08-2022

@Crosbie89 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

kl171 · ‎28-09-2022

This has happened to us now.