So in November 2023 i upgraded my phone to the google pixel 8 pro. All was fine received the device it was faulty, reported it device was replaced the new device was faulty. I rang back up and said ive had enough of this i dont want rhe pixel 8 pro i want to change the upgrade to the s23. I was oulled from pillar to post for days on end hours and hours. I was told oooo you could just pay for both so have a 2nd line i said no im not daft, i just want to have the pixel 8 pro contract wiped and start a fresh with the new device. I spent hours and hours on the phone and was told to do this i had to return the 2nd faulty device. Once it had been received i could then get a phone call to wipe the pixel 8 contract off and have the s23 contract start. So they should have made it that the upgrade for the pixel 8 never happened. I was assured everything was sorted and that everything had been resolved. For whatever reason i checked the bank today, and noticed that my ee bill seemed extraordinarily high. Log into ee app and see a device that i have no idea of no knowledge of linked to a phone number ive never seen before. I have 2 ipads and one phone therefore i should only see 3 subscriptions or plans. The phone number ive never seen in my life and its saying that its a high end contract unlimited everything etc etc. This has been being charged out of my bank for over 3 months and i want it resolved. Ive reported ee to the actuon fraud police, and threatened them with an ombudsman. Can anyone help as ee seem to be lacking in the customer service sector. Also are all callls recorded as i want all the phone logs etc. Absolutely furious about this. How can a device be showing in my plans and the subject of the device is unknown. Total scammers to me and ive been with them for 10 years.
