Direct Debit

[IanHearder]

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian.

[Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]

[Northerner]

Hi @IanHearder 

Is the 13th your billing date or direct debit date. Your DD is normally within 10 days of billing. 

Can you log into the app. 

Thanks 

[IanHearder]

The 13th is my Direct Debit date.

[Katie_B]

Hi @IanHearder. 

I would recommend giving us a call if your payment this month has not been taken. 

Katie

[IanHearder]

Thank you Katie, I am not very good on the phone as I have hearing problems so I shall have to wait until family call. I still don't know why I am unable to access the website.
Ian

[Katie_B]

What happens when you try logging in to your EE account online @IanHearder?

Do you have access to the EE app on your phone?

Katie

[IanHearder]

Sorry, something's gone wrong

Please refresh the page or have
another go later when we've fixed
things.
I get this message. I don't have the app but I shall get my daughter to upload it tomorrow.
Ian

[Katie_B]

Please be sure to let us know how you get on @IanHearder. 

Katie