Deposit paid for new phone has been used to pay my latest bill

[Kevscontent]

Ordered upgrade and deposit paid for new phone has been used to pay my latest bill.

So now I cant find any details on my account that I have requested a contract renewal and ordered a new phone.

Obviously can never get through to customer services !!

[BrendonH]

I can get through what are you experiencing when trying to call them?

[Kevscontent]

Hi Brendon, just stuck in ever looping wait.

Have tried selecting for them to ring me back within 15mins, but never get a call.

[bristolian]

Did your deposit & hardware costs both get charged/credited to the same bill?