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Change direct debit details

keith1949
Explorer

‎03-10-2022 06:41 PM

As I am closing the bank account which I normally pay my bill by DD, today I changed my direct debit details on my account, with the new bank account details. At the time I assumed the changes took place. However, I just checked and they have gone back to what they were before.

Therefore, how do I know when the changes have taken place? There's no indication there's got to be a batch run to carry out the update or any warning there will be a (24 hour?) delay before my account is up to date with the new details. It's an easy enough change to put the warning there and to make to the website isn't it?

So, how do I get confirmation that the change will be/has been made ready for the 28th October 2022? Because the website doesn't seem to be able to tell me!

0 Helpful
10 REPLIES 10
Christopher_G
EE Community Support Team

‎04-10-2022 08:22 AM

Welcome to the community, @keith1949.

I would suggest speaking to our Mobile Care team so they can double check this for you. Usually when you do it on the website it changes on there straight away.

Chris

keith1949
Explorer
In response to Christopher_G

‎09-10-2022 04:01 PM

Many thanks for that Christopher_G. I have now resolved by talking directly to billing & payments. All solved within a few minutes. They couldn't understand why I couldn't do it all myself using the system. As an aside, I did get get in touch with EE via a chat before telephoning and they also couldn't understand why I couldn't change details. They even confirmed they could see where I had put in the details correctly, only for them to disappear shortly afterwards. Really odd. Thanks again Christpher G.

Keith

0 Helpful
Jon_K
Former EE Employee
In response to keith1949

‎10-10-2022 08:03 AM

Thanks for letting us know you got this sorted, @keith1949.

 

I'm glad your Mobile Care team were able to help.

 

Jon

0 Helpful
Dhruvi2
Visitor

‎25-01-2023 11:22 PM

Hi how to change my direct debit

0 Helpful
Jon_K
Former EE Employee
In response to Dhruvi2

‎26-01-2023 07:45 AM

Hi @Dhruvi2.

You can change this in your My EE Account online.

If you're unable to do this, our Customer Care team can help you further.

Jon

0 Helpful
Sara10597
Visitor

‎27-01-2023 08:01 PM

Hello, how can I change my bank account detail, I cant do it in my ee

XRaySpeX
Grand Master
Grand Master
In response to Sara10597

‎27-01-2023 09:03 PM - edited ‎27-01-2023 09:04 PM

@Sara10597 : You can change your bank details under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Olabisi-dosumu
Visitor

‎13-02-2023 12:51 PM

Hello morning how can i change my bank details 

 

0 Helpful
James_B
EE Community Support Team

‎13-02-2023 01:03 PM

Hi @Olabisi-dosumu,

Welcome to the EE Community. 🙂

To update your direct debit details in My EE, please go to Menu > Bills and payments > Direct Debit.

Hope this helps.

James 

0 Helpful