Call from EE from "private number" offering new SIM and reduced cost

[simon_352]

Hi All,
I am always wary of calls out of the blue, offering better prices and services... call me a sceptic.
EE just called today, out of the blue, from a "private number" offering a reduction in my monthly bill and a new SIM card (same number), which will improve my reception issues.
Has anyone else had one of these calls?
Is it genuine? How can I be sure?
It was supposedly from the EE promotion team.

Any advise would be appreciated.

[bristolian]

Calls from EE would send caller ID, and certainly wouldn't hide behind a withheld number. A new SIM has nothing to do with improving coverage (which it wouldn't do), and everything to do with giving you a new number for (most like) extra commission on a new connection.

[simon_352]

Thanks Bristolian... I couldn't understand how a new SIM could improve my reception!!