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Bill showing as paid when I haven’t paid it

leannecs
Visitor

My latest bill for this month was uploaded this morning (5th April), but it keeps showing that it's been paid when I haven't yet made a payment. I don't have a direct debit set up - I always pay my bill manually. No payment has been taken from my account. I'm unable to make a payment other than an extra payment because the bill is showing as paid. What is going here?

The EE app is terrible.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @leannecs 

Welcome to the community.

If you log in this morning, does your account balance show correctly?

Billing & Payments in EE Online

Chris