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Re: Contract end date

SuzeFawcett
Valued Contributor
Valued Contributor

NO WAY ON BROADBAND CAN YOU SEE YOUR CONTRACT START AND END DATE, JUST GOING ROUND IN CIRCLES, OBVIOUSLY EE HIDE IT ON PURPOSE AND MAKE IT IMPOSSIBLE TO FIND THE YOU HAVE TO KEEP PHONING AND WAITING HOURS TO SPEAK TO ANYONE.  EVEN THE BILLS DON'T SAY THEM AND WHEN YOU TRY TO RAISE A QUERY YOU HAVE TO GIVE YOUR ACCOUNT NUMBER TO LOG AND THIS AGAIN IS HIDDEN FROM EVERYTHING - LET'S HOPE MY CONTRACT HAS EXPIRED AS IT IS BYE BYE EE 

10 REPLIES 10
SuzeFawcett
Valued Contributor
Valued Contributor

THERE IS NO END DATE ONLY WHAT TYPE OF CONTRACT!!!!   

XRaySpeX
Grand Master
Grand Master

@SuzeFawcett : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

Typing in all capitals on the internet is widely regarded as shouting.

https://en.wikipedia.org/wiki/All_caps 

Typing in all caps on paper is usually a ransom demand 😉.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Chris_B
Grand Master
Grand Master

@SuzeFawcett   If you can see your bill you can see that account number that’s at the top 

SuzeFawcett
Valued Contributor
Valued Contributor

not on mine when I download - it's Broadband only and I want to know start and end date and the account number - you would expect all those to be easy to find wouldn't you?  but alas no

quite ridiculous and calling EE is a tedious lengthy process, but I guess that is the only way - very sad state of affairs to make it as difficult as possible to establish and move

SuzeFawcett
Valued Contributor
Valued Contributor

In addition, I continue to get this error since yesterday when searching on your website 

Sorry, looks like a technical error

 

Please call us on xxxxx and we’ll try to get things sorted.

@SuzeFawcett   Funny how all BB bills have the account number at the top when you download them expect you.  You’ll be the only one who doesn’t.