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My landline isn’t working I can’t make or receive calls

betty29
Visitor

‎12-10-2023 09:28 AM

My landline phone is not working I can’t make or receive calls 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎12-10-2023 11:25 AM

Hi @betty29 

Thanks for coming to the community. 

Please see our How Can I Repair Faults On My Home Phone Line? | Help | EE for help and steps to try for the landline problem you are having. 

Leanne 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎12-10-2023 11:38 AM

Is your BB working OK, albeit slowly?

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Does the phone work from there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)