cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Made Homeless And Still Being Billed

scougall101
Explorer

Recently I was mad homeless and I’ve been with EE since 2020 I have a contract mobile and had broadband toowithout a problem until they continue too bill while im homeless now what kind of Provider would do that to there customers EE will all they want is your money customer service is rubbish I’m glad my mobile phone Contract expires on 5/12/23 I can guarantee, I will not be back

2 REPLIES 2
scougall101
Explorer

I moved out of my previous address over 3 months ago and EE are still billing me when I don’t even stay there anymore more when are they going to listen I emailed them on September cancelling my broadband service as I still have my monthly mobile phone bill which I pay every month but my contract ends 5/12/2023 so I might just go elsewhere as EE are terrible customer service they just want your money 

Christopher_G
EE Community Support Team

Hi @scougall101 

Welcome to the community.

I'm really sorry to hear of your situation, I understand this must be a really difficult time for you.

Have you spoken to our customer service team recently about this?

Chris