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Low Bandwidth - last chance

Gonz2
Investigator
Investigator

‎15-01-2024 09:46 AM

Hi All,

Last chance for EE here before triggering contract end in cooling off period (I don't want to do this)...

Had three engineer visits, speed test shows all good (920 download, 150 upload) - boosters placed in right places (x3) and nothing needs to be moved.. Still getting the dreaded low bandwidth and freezing on Zoom and teams, this is causing a great problem for work. Has anyone had this and found any tricks or tips to overcome? Last week the full set of hardware was replaced (Smart hub plus and 3 boosters) and still getting the dreaded message. 

 

Was previously with BT (Hub2 and 3 discs) and had no issues at all...

 

Appreciate anyones feedback. 

 

thanks,

0 Helpful
1 REPLY 1
Neil-O
EE Community Support Team

‎15-01-2024 12:14 PM

Hi @Gonz2 I'm sorry to see you're having problems with your Zoom calls after transferring to New EE. I'd like to take a look at this for you and will send you a private message so you can get in touch with the community support team. If required we can also ask our Hub team to assist with our investigations as to why this is happening.

Thanks

Neil