02-12-2023 01:53 PM
Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.
II'd like to opt out from this service. I did not agree to share my broadband with anyone else so would like to stop these other networks appearing.
I have looked through xx.xx.xx.254 dashboard settings and advanced settings and app but cannot see a way of stopping these sharing networks.
Can I please have some help to remove this SSIDs from my Smart Hub Plus, router model SH31B? thanks
Solved! See the answer below or view the solution in context.
04-12-2023 02:41 PM
Hi All, I've checked and to opt out of EE wifi please log into your EEID and go to: https://ee.co.uk/plans-subscriptions/eewifi
You should then follow the steps below to opt out.
Cheers
John
02-12-2023 02:06 PM
The EE Smart Hub Plus it does not broadcast any EE WiFi SSIDs. You must be seeing your neighbours'.
02-12-2023 02:23 PM
It does! … If I switch off my Hub, these unwanted SSIDs disappear. When I switch on they just appear again.
02-12-2023 07:53 PM
Odd. My EE Smart Hub Plus does not broadcast any EE WiFi SSIDs.
It does broadcast hidden SSID on 2.4 and 5 GHz, which I would like to turn off, but EE do not give customers the option to do so.
02-12-2023 08:36 PM
@huggons : Yes you can! On the Home > Advanced settings > Advanced wireless page you can switch OFF both the 2.4 & 5 GHz Bands.
02-12-2023 09:34 PM
I can see no option to turn off the hidden ssids. I am aware that of the option to turn off either 2.4 or 5 GHz, but this is not the same thing. Is that what you are referring to?
03-12-2023 12:09 AM
@huggons : What hidden SSID? There's only the normal visible 2.4 & 5 GHz SSID + the optional visible Guest SSID.
03-12-2023 07:44 AM
The router broadcasts hidden SSID on 2.4 and 5 GHz. If you want to see them you can use a WiFi analyser.
03-12-2023 08:53 AM
@huggons : I think I see what you mean but they are both on the SH+'s Guest network. Perhaps if you don't use a Guest network they will go away.
03-12-2023 08:58 AM
This are not related to the guest network. My guest network is set to off. It is the same on the previous EE router too. Take a look at your own EE router, if you have one and you can see for yourself.