15-09-2023 05:53 PM
So i have a Velop WHW03 3 node mesh system, i know its old, but it has always been sufficient. I now have EE fixed line Broadband with the EE Smart Router. The Velop is showing in WiFi and Ee home app but is not connecting to the Internet when plugged in with Cat 5 cable. Tried all 3 nodes, plugged into each port on the router 1 at a time but won't connect to Internet.
Have EE blocked its use or is there a setting I need to change, never had any problems in the past.
Solved! See the answer below or view the solution in context.
15-09-2023 10:48 PM - edited 15-09-2023 10:49 PM
15-09-2023 09:07 PM
@Expatal you say no problems in the past, but what did you use in the past, and how do you have the Velop setup?
A quick look on the setup and there may be an issue with the IP address range being the same as on the Smart Router.. Your previous setup may have had a different range hence your no issues.
15-09-2023 09:30 PM
There is no overlap on the IP, there are three nodes, one is linked to the router using one or the cat ports on the back. The others would then pickup from the first and extend. All are showing available on the WiFi network so again no overlap, they just will not connect to the Internet, its like EE are blocking the cat ports
15-09-2023 09:43 PM
@Expatal so from the Velup manual you can also use the default IP address 192.168.1.1.
Is that not the same range as the Smart Router?
15-09-2023 09:59 PM
Smart router is 192.168.1.112
The velops are
10.36.1.101
10.143.1.172
192.168.1.39
Should the default gateways all be
192.168.1.254 to match the smart router
15-09-2023 10:14 PM
this bit makes no sense "Smart router is 192.168.1.112"
What are you using for DHCP?
Why are your Velops on 3 separate IP ranges?
Yes if the smart router is the direct internet connection then the gateways should all be 192.168.1.254.
Did you do a reset of all of your devices before trying to connect them?
15-09-2023 10:16 PM
Reset on all velops not the smart router ad I don't want to screw that up.
I just copied and pasted, so whether it makes sense or not that's what they are.
15-09-2023 10:34 PM
@Expatal Although it is not helping you, I refer you back to my first answer.
You are not answering many of my questions, so hard for me to suggest what to do next.
But I believe your Velups are interfering with the DHCP IP range allocation of the Smart Router - so you need to change the range on one or the other.
EE is not blocking anything.
15-09-2023 10:39 PM
Ok. Well I have answered all your questions as est I can. I am not a tech genius as you obviously are.
I can find no way to change any of the IP addresses.
Never had problems before, but never had a router with such limited ability to make any changes to the devices on the network.
15-09-2023 10:48 PM - edited 15-09-2023 10:49 PM