14-04-2024 11:36 AM
Hi,
I’ve had my broadband now for about 10 months with not much in issues (now and again the hub may flash yellow) but for the pasted 3 days my internet hub will just start flashing green (about 3-4 times a day) for no reason, I turn it off for a minute and switch it back on which solves the problem but with this starting to be a regular thing I wanted to see if this issue may need an engineer out to resolve the problem or would it be the hub or something else?
thanks,
14-04-2024 11:47 AM
You don't say which router.
14-04-2024 12:01 PM
It’s a smart router
14-04-2024 03:06 PM
Hunter_83
The very same thing happened to me a fortnight ago, the modem would work perfectly fine one minute and the next thing I'd get the flashing yellow light then back to green, first I thought it was doing a modem update but after this happened quite a few times I contacted customer services and spoke to a gent called Reece who confirmed there was a problem and booked an engineer for the very next day. Jake (Openreach Engineer) ran a complete check from inside the property then went and checked the street cabinet where he eventually found the problem to be.
Can not find fault with the quick customer service I got from EE.