EE broadband smart hub plus 2.4GHz 5.0GHz

[birdfoodeater]

hi,

i can see some of the devices are connecting to 2.4GHz and some to 5.0GHz

but on my wi-fi option, there’s only 1 and doesn’t specify 2.4 or 5.0

i need to use 2.4 connection to set up my air purifier… and not sure why my macbook is connected to 2.4 instead of 5.0.

is there anyway i can split it and have option of choosing which one to connect?

my broadband is Smart Hub Plus

[XRaySpeX]

With the EE Smart Hub Plus, you cannot separate the wireless bands/SSIDs. The most you can do is on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

[Northerner]

Hi @birdfoodeater 

Your router is wifi 6 which means it uses both spectrums hence your device connects to whichever is the best one for it to use. 

Your air purifier should connect as normal but some older devices don't work well with wifi 6 or the new security. There is normally an option under the settings to temporarily limit the connection to 2.4 to allow older devices to connect although i am not sure on your router.

@XRaySpeX might be able to offer more help on this issue.

Thanks 

[birdfoodeater]

is this what i can do through my phone or what should i do to get to Advanced > Wireless Settings…?

[XRaySpeX]

You do it thro' the router itself.