EE CEO refuses to email me

quintain · ‎05-12-2023

I am v new to EE albeit a long time user of BT WiFI and landline.

I requested EE CEO assistance by email 48 hours ago. marc.allero@ee.co.uk

Neither he nor any one on his behalf have replied.

I am expected to pay £80 ++ monthly for WiFI & landline (non-business) on a 24 month contract.

I am receiving many offers for similar/shorter 12 & 18 month service at about £35 monthly.

Why should I continue with this new contract. BTW I am within 14 days of contract commencement.

Katie_B · ‎06-12-2023

Good morning @quintain.

Welcome to the EE Community.

This is something our customer care team who have account access will be able to help with, you can speak with the team by calling us on 150.

If you are wishing to discuss the price which has been agreed please, give us a call.

Katie

bristolian · ‎06-12-2023

Is the monthly charge on your bill, that which you signed up for?

XRaySpeX · ‎06-12-2023

Which EE BB product do you have?

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