Can't make a broadband connection with own router. TP-Link

VortexHD1 · ‎04-01-2023

Hello,

I'm trying to replace my old Asus router with a new TP-Link due to connection drop outs and range problems.

I have a TP-Link Archer AX23 that I bought new connected up to the existing openreach fibre modem.

Using the following settings the connection to the WAN won't connect.

Type: PPPoE
Username: (hidden)orangehome.co.uk@fp
Password: (Hidden)
MTU Size: 1492
VLAN ID: 101

I optained the username and password details by calling EE due to nolonger having the admin login for the old router and never having an EE router.

Does anyone have any experience with this setup that could shine some light on this issue?

Thanks for reading.

Jack

XRaySpeX · ‎04-01-2023

@VortexHD1 wrote:

Username: (hidden)orangehome.co.uk@fp

It's '@fs' not '@fp". You must've misheard. There's a '.' after '(hidden)'.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎04-01-2023

@VortexHD1 wrote:

Username: (hidden)orangehome.co.uk@fp

It's '@fs' not '@fp". You must've misheard. There's a '.' after '(hidden)'.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mustrum · ‎04-01-2023

You also don't need the VLAN setting on the router, the modem should handle that.

VortexHD1 · ‎06-01-2023

Thanks both of you, worked straight away with the 2 changes. 🙂

XRaySpeX · ‎06-01-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)