12-10-2023 08:35 PM
I have just had new router from joining your broadband and it won’t connect I have a solid yellow light
12-10-2023 08:42 PM
Welcome to EE's Home Broadband Forum.
That should mean you have a BB connection but no Internet. It is probably not authenticating correctly.
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?