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BT smart hub not able to pair with EE app

zhimeimei
Visitor

‎07-04-2024 01:16 AM

renewed BT broadband contact and somehow being pushed to EE broadband last week . Was told the old BT hub should be working but I am not able to pair it with EE app when trying to use wifi control. It gave error message “ it is our fault. Try do it later “

 

2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎07-04-2024 12:53 PM

Hello @zhimeimei ,

Welcome to the community,

I would suggest ringing EE customer service, they should be able to sort this out for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
asteaman
Established Contributor
Established Contributor

‎09-04-2024 07:35 PM

Hi

There are quite a few customers whom switched over from bt to ee that have not been able to access wifi controls,on the app,for me this has been the case since Nov 23.

No matter how many updates they do its still does not work on IOS or android.

I was told the last update fixed the IOS issue(5th Apr) and an android version is being rolled out on 15 April 2024.

 

0 Helpful