Hi, I cancelled my EE broadband in March and was told my account would be closed and a final bill issued.
It is now nearly September and I still haven't received this or the refund I am owed.
I keep receiving bills and demands for payment (including a late payment fee).
I have called several times (sitting on the phone for nearly an hour each time waiting) and was told each time that the cancellation was in progress and that they are waiting for Openreach.
The agent confirmed that billing was still active on my account.
They said that tickets were issued to the technical team and accounts department for review.
I was advised to cancel my direct debit and said they would mark the issue as an honoured dispute on their system but my credit score reads differently.
I'm reluctant to call again because of the long waiting time and wish to progress the matter as a formal complaint.
How do I do this?
I have searched for the EE complaints policy on the web but get no results.
