Hi!
I’ve been trying to find a way of passing on my thanks for a job, seemingly well done, after nearly 8 years. I’ve not been with EE for all that time, but both BT and Plusnet both failed to fix the issue on number occasions over this time.
My landline would get a fault, be fixed and then my broadband would then become faulty. This cycle of fault and fix has been going on since I bought the house in 2015, with a constant crackle on the landline. Different customer service representatives and different BT Open Reach engineers have tried to fix it. However this recent cycle was different…. Nick (Plymouth?) responded to both of my calls regarding the phone fault and a couple of weeks later my broadband fault. Both helpful and supportive, Nick helped get both resolved quickly. The BT Open Reach engineer was a different person this time. He spent a long time in my home doing tests and agreed that there was a wiring fault in an underground cabinet (Nick had said similar). The engineer then spent a couple of hours fixing a cabling problem in the cabinet, that he suggested had been there for tens of years…. Previous engineers had assured me that all cables had been replaced and re-crimped. Not so sure this was the actually the case, now.
Things certainly seem to have improved, and whilst I don’t want to talk too soon how do I pass on my thanks to Nick and the engineer?
