Voicemail

[AD2000]

I can’t turn my voicemail on. Is anyone else having trouble?

[Chris_B]

@AD2000  How are you trying to enable this ?    

Have you tried texting VM ON to 150 ?

have you tried text VOICEMAIL DIVERT to 150

Have you tried texting VM OFF to 150 then restart the device and then text VM ON to 150 ? 

[Newbie1956]

I’m having this problem also, tried 150 etc and switching off does not work.

also iPhone visual not working either.

using iPhone 14 pro max

[Katie_B]

Hello @Newbie1956. 

If you are unable to do this by texting VM ON to 150 please give our technical care team a call on 150. 

Katie

[AD2000]

Thank you Mark. Yes, I did try all the usual things. Eventually got through to EE by phone, and they were able to switch my voicemail on. It had been a network issue that their engineers were working on, affecting many customers.
Best wishes, Adam.

[RalphWatson]

I've been trying to turn mine on since 17th MAY and all I get is a message saying they have a problem.  The help desk tell me they have a problem.  I'll say they have a problem.  My business is now losing thousands because I'm missing calls and I'm leaving EE.  So, EE, if you're reading this, get your act together or you lose a customer of 20 years, contract or not!

[RalphWatson]

Your tech care team can't fix it.  I've just been on with them.  You have a massive problem and I think its time folks started asking for compensation, don't you?

[Leanne_T]

Hi @RalphWatson 

Thanks for coming here. 

Have you had a replacement SIM? 

Is this being investigated for you? 

Leanne.