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Cand1
Visitor

Hi in FAQ it says you can upgrade after 12 months but on my EE account it says I’m not eligible for an upgrade even though my contract started in July 2021. Can you help me please? 

1 REPLY 1
James_B
EE Community Support Team

Hi @Cand1,

Welcome to the EE Community. 🙂

Which plan are you on?

What response do you get if you text UP to 150?

James